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1.
Know your customer : new approaches to customer value and satisfaction / Bob Woodruff, Sarah Gardial.

by Woodruff, Robert B | Gardial, Sarah, 1957-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge, Mass. : Blackwell Business, 1996Availability: Items available for loan: Matheson Library [Call number: 658.812 W893] (1).

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2.
Creating a world class quality organization : 10 essentials for business success / Bryan D. Prescott.

by Prescott, Bryan D.

Material type: book Book; Format: print Publisher: London : Kogan Page, 1995Availability: No items available Lost (1).

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3.
Making quality work : a leadership guide for the results-driven manager/ George Labovitz, Yu Sang Chang, Victor Rosansky.

by Labovitz, George | Chang, Yu Sang | Rosansky, Victor.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York, NY : HarperBusiness, c1993Availability: No items available Lost (1).

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4.
Know your customer : new approaches to customer value and satisfaction / Bob Woodruff, Sarah Gardial.

by Woodruff, Robert B | Gardial, Sarah, 1957-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Cambridge, Mass. : Blackwell Business, 1996Availability: No items available

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5.
Creating a world class quality organization : 10 essentials for business success / Bryan D. Prescott.

by Prescott, Bryan D.

Material type: book Book; Format: print Publisher: London : Kogan Page, 1995Availability: No items available

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The Matheson Library of Papua New Guinea University of Technology consists of a Bulolo University College Library, TFTC Library, Lae School of Nursing Library and SUSU campus in Chimbu.

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