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Banking tomorrow managing markets through planning Thomas W. Thompson, Leonard L. Berry, Philip H. Davidson

by Thompson, Thomas W. (Thomas William), 1934- | Davidson, Philip H | Berry, Leonard L, 1942-.

Material type: book Book; Format: print Publisher: New York Van Nostrand Reinhold Co. c1978Availability: Items available for loan: Matheson Library [Call number: 658.913321 T477b] (1).

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Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.

by Zeithaml, Valarie A | Parasuraman, A | Berry, Leonard L, 1942-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: New York : Free Press, c1990Availability: Items available for loan: Matheson Library [Call number: 658.812 Z48d] (1).

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The Matheson Library of Papua New Guinea University of Technology consists of a Bulolo University College Library, TFTC Library, Lae School of Nursing Library and SUSU campus in Chimbu.

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