Delivering quality service : balancing customer perceptions and expectations / Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry.
By: Zeithaml, Valarie A.
Contributor(s): Parasuraman, A | Berry, Leonard L.
Material type:
BookPublisher: New York : Free Press, c1990Description: xi, 226 p.ISBN: 0029357012.Subject(s): Service industries -- Quality control -- Mathematical models | Customer services
| Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Date due | Barcode |
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Books
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Matheson Library | Matheson Library | Main Collection | Main Collection | 658.812 Z48d (Browse shelf) | Available | 075599 |
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