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21.
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard.

by Brown, Mark Graham | Hitchcock, Darcy E | Willard, Marsha L.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Burr Ridge, Ill. : Irwin Professional Pub., c1994Availability: No items available

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22.
Taking the mystery out of TQM : a practical guide to total quality management / Peter Capezio and Debra Morehouse.

by Capezio, Peter, 1947- | Morehouse, Debra.

Edition: 2nd ed.Material type: book Book; Format: print Publisher: Franklin Lakes, NJ : Career Press, [c1995]Availability: No items available

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23.
Avoiding the pitfalls of total quality / Charles C. Poirier, Steven J. Tokarz.

by Poirier, Charles C, 1936- | Tokarz, Steven J.

Material type: book Book; Format: print Publisher: Milwaukee, Wisc. : ASQC Quality Press, [c1996]Availability: No items available

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24.
Integrating reengineering with total quality / Joseph N. Kelada.

by Kelada, Joseph N, 1934-.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Milwaukee, Wis. : ASQC Quality Press, 1995Availability: No items available

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25.
TQM, an integrated approach : implementing Total Quality through Japanese 5-S and ISO 9000 / Samuel K. Ho.

by Ho, Samuel K. M.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Kogan Page, 1995Availability: No items available

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26.
Total quality management in information services / Guy St Clair.

by Clair, Guy St.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: London : Bowker-Saur, 1996Availability: No items available

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27.
ISO 9000 quality systems handbook / David Hoyle.

by Hoyle, David | Hoyle, David. Quality systems handbook.

Edition: 2nd ed.Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Oxford : Butterworth-Heinemann, 1994Availability: No items available

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28.
Principles of total quality / Vincent K. Omachonu, Joel E. Ross.

by Omachonu, Vincent K | Ross, Joel E.

Material type: book Book; Format: print ; Literary form: Not fiction Publisher: Delray Beach, Fla. : St. Lucie Press, c1994Availability: No items available

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