Customer service : a how-to-do-it manual for librarians / Suzanne Walters.
By: Walters, Suzanne.
Material type:
BookSeries: How-to-do-it manuals for libraries: no. 41.Publisher: New York : Neal-Schuman Publishers, c1994Description: iii, 115 p. : ill.Subject(s): Libraries and readers -- United States | Customer services -- United States
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