Delivering quality service : (Record no. 59104)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00723nam a2200229u 4500 |
| 001 - CONTROL NUMBER | |
| control field | 00900486 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | PWmBRO |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 890831s1990 nyu b 00110 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 90035144 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 0029357012 |
| 090 0# - LOCALLY ASSIGNED LC-TYPE CALL NUMBER (OCLC); LOCAL CALL NUMBER (RLIN) | |
| Local cutter number (OCLC) ; Book number/undivided call number, CALL (RLIN) | 658.8/12/Z48d |
| 100 10 - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Zeithaml, Valarie A. |
| 245 10 - TITLE STATEMENT | |
| Title | Delivering quality service : |
| Remainder of title | balancing customer perceptions and expectations / |
| Statement of responsibility, etc. | Valarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 0# - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | New York : |
| Name of publisher, distributor, etc. | Free Press, |
| Date of publication, distribution, etc. | c1990. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xi, 226 p. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Service industries |
| General subdivision | Quality control |
| -- | Mathematical models. |
| Topical term or geographic name entry element | Customer services |
| 700 10 - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Parasuraman, A. |
| Personal name | Berry, Leonard L., |
| Dates associated with a name | 1942- |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | |
| 994 01 - | |
| -- | 075599 |
| Withdrawn status | Lost status | Damaged status | Not for loan | Collection code | Permanent Location | Current Location | Shelving location | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Collection | Matheson Library | Matheson Library | Main Collection | 658.812 Z48d | 075599 | 2018-03-24 | 2018-03-24 | Books |