Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
By: Fitzsimmons, James A
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Material type: ![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Notes | Date due | Barcode |
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Matheson Library | Matheson Library | Main Collection | Main Collection | 658 F562 (Browse shelf) | Available | Recat | 148978 |
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658 F285g 1984 General and industrial management | 658 F485. Managerial process and Organizational Behaviour. | 658 F562 Service management : | 658 F562 Service management : | 658 F699s The super executive's guide to getting things done | 658 F771 Foundations of management / | 658 F771 Foundations of management / |
Accompanying CD-ROM contains PowerPoint lecture slides, Service Model simulation software, an Excel spreadsheet, chapter quizzes, and websites.
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