Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
By: Fitzsimmons, James A.
Material type: BookPublisher: Boston, Mass. : McGraw-Hill/Irwin, c2004Edition: 4th ed.Description: xx, 587 p. : ill., maps ; 27 cm.ISBN: 0071214577 (international : alk. paper).DDC classification: 658Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Notes | Date due | Barcode |
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Books | Matheson Library | Matheson Library | Main Collection | Main Collection | 658 F562 (Browse shelf) | Available | Recat | 148978 |
Accompanying CD-ROM contains PowerPoint lecture slides, Service Model simulation software, an Excel spreadsheet, chapter quizzes, and websites.
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