Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
By: Fitzsimmons, James A
.
Material type: ![materialTypeLabel](/opac-tmpl/lib/famfamfam/BK.png)
Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Notes | Date due | Barcode |
---|---|---|---|---|---|---|---|---|---|
![]() |
Matheson Library | Matheson Library | Main Collection | Main Collection | 658 F562 (Browse shelf) | Available | Recat | 148978 |
Accompanying CD-ROM contains PowerPoint lecture slides, Service Model simulation software, an Excel spreadsheet, chapter quizzes, and websites.
There are no comments for this item.