Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.
By: Fitzsimmons, James A
.
Material type: 
BookPublisher: New York : McGraw-Hill, c2001Edition: 3rd ed.Description: xxvi, 646 p. : ill., map ; 27 cm.ISBN: 007231267X (acidfree paper).DDC classification: 658
| Item type | Current location | Home library | Collection | Shelving location | Call number | Status | Notes | Date due | Barcode |
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Books
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Matheson Library | Matheson Library | Main Collection | Main Collection | 658 F562 (Browse shelf) | Available | Recat | 137567 |
Includes index.
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