Fitzsimmons, James A.
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001 - xxvi, 646 p. : ill., map ; 27 cm.
Includes index.
007231267X (acidfree paper)
00026733
658 / F562
Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - 3rd ed. - New York : McGraw-Hill, c2001 - xxvi, 646 p. : ill., map ; 27 cm.
Includes index.
007231267X (acidfree paper)
00026733
658 / F562