Lovelock, Christopher H.
Managing services : marketing, operations, and human resources / Christopher H. lovelock. - 2nd ed. - Englewood Cliffs, NJ : Prentice Hall, 1992. - xviii, 472 p. ; 24 cm.
Includes bibliographical references and index.
0135447011
9126857
Service industries--Management.
658 / L899
Managing services : marketing, operations, and human resources / Christopher H. lovelock. - 2nd ed. - Englewood Cliffs, NJ : Prentice Hall, 1992. - xviii, 472 p. ; 24 cm.
Includes bibliographical references and index.
0135447011
9126857
Service industries--Management.
658 / L899