Facchinetti, Annie.
Responding to the call / Annie Facchinetti. - vii, 179 pages ; 25 cm.
Includes index.
Bibliography page 169.
0864582862
Call centers--Customer services.
Telephone in business.
Telephone--Etiquette.
658.812 / F137
Responding to the call / Annie Facchinetti. - vii, 179 pages ; 25 cm.
Includes index.
Bibliography page 169.
0864582862
Call centers--Customer services.
Telephone in business.
Telephone--Etiquette.
658.812 / F137