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| 100 | 1 | _aWalters, Suzanne. | |
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_aCustomer service : _ba how-to-do-it manual for librarians / _cSuzanne Walters. |
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_aNew York : _bNeal-Schuman Publishers, _cc1994. |
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_aHow-to-do-it manuals for librarians ; _vno. 41 |
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_aLibraries and readers _zUnited States. |
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