| 000 | 00723nam a2200229u 4500 | ||
|---|---|---|---|
| 001 | 00900486 | ||
| 003 | PWmBRO | ||
| 008 | 890831s1990 nyu b 00110 eng | ||
| 010 | _a90035144 | ||
| 020 | _a0029357012 | ||
| 090 | 0 | _b658.8/12/Z48d | |
| 100 | 1 | 0 | _aZeithaml, Valarie A. |
| 245 | 1 | 0 |
_aDelivering quality service : _bbalancing customer perceptions and expectations / _cValarie A. Zeithaml, A. Parasuraman, Leonard L. Berry. |
| 260 | 0 |
_aNew York : _bFree Press, _cc1990. |
|
| 300 | _axi, 226 p. | ||
| 650 | 0 |
_aService industries _xQuality control _xMathematical models. |
|
| 650 | 0 | _aCustomer services | |
| 700 | 1 | 0 | _aParasuraman, A. |
| 700 | 1 | 0 |
_aBerry, Leonard L., _d1942- |
| 942 | _2ddc | ||
| 994 | 0 | 1 | _a075599 |
| 999 |
_c59104 _d59104 |
||