000 00752nam a2200229 a 4500
999 _c2140
_d2140
003 PUMLC
005 20190606114654.0
008 151006s19uu xx 00 eng d
010 _a9126857
020 _a0135447011
040 _dPUMLC
082 _222
_a658
_bL899
100 1 0 _aLovelock, Christopher H.
_93386
245 1 0 _aManaging services :
_bmarketing, operations, and human resources /
_cChristopher H. lovelock.
250 _a2nd ed.
260 0 _aEnglewood Cliffs, NJ :
_bPrentice Hall,
_c1992.
300 _axviii, 472 p. ;
_c24 cm.
504 _aIncludes bibliographical references and index.
526 _aRecommended text: BA231, BA232, BA337 (Business Studies).
650 0 _aService industries
_xManagement.
_93369
942 _2ddc
_cBK