| 000 | 01295cam a2200361 i 4500 | ||
|---|---|---|---|
| 999 |
_c103527 _d103527 |
||
| 001 | 13771747 | ||
| 003 | DLC | ||
| 005 | 20230222195450.0 | ||
| 007 | ta | ||
| 008 | 041103s2005 enka b 001 0 eng | ||
| 010 | _a 2004063108 | ||
| 020 | _a9780273683674 (paperback) | ||
| 020 | _a0273683675 | ||
| 040 |
_aDLC _beng _erda _cDLC _dPUMLC |
||
| 042 | _apcc | ||
| 050 | 0 | 0 |
_aHD9980.5 _b.J647 2005 |
| 082 | 0 | 0 |
_a658 _222 |
| 100 | 1 |
_aJohnston, Robert, _d1953- _eauthor _912394 |
|
| 245 | 1 | 0 |
_aService operations management : _bimproving service delivery / _cRobert Johnston and Graham Clark. |
| 250 | _a2nd ed. | ||
| 260 |
_aHarlow, England ; _aNew York : _bFT/Prentice Hall, _c2005. |
||
| 264 |
_aHarlow, England ; _aNew York : _bFT/Prentice Hall, _c2005 |
||
| 300 |
_axix, 496 pages : _billustrations ; _c25 cm |
||
| 336 |
_2rdacontent _atext _btxt |
||
| 337 |
_2rdamedia _aUnmediated _bn |
||
| 338 |
_2rdacarrier _avolume _bnc |
||
| 504 | _aIncludes bibliographical references and index. | ||
| 650 | 0 |
_aService industries _xManagement. _93369 |
|
| 700 | 1 |
_aClark, Graham. _eauthor _912395 |
|
| 906 |
_a7 _bcbc _corignew _d1 _eocip _f20 _gy-gencatlg |
||
| 942 |
_2ddc _cBK _mJ73 _n0 _01 |
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