| 000 | 00714nam a2200217 a 4500 | ||
|---|---|---|---|
| 005 | 20190306161953.0 | ||
| 008 | 180322s19uu xx 00 eng d | ||
| 020 | _a1133612350 | ||
| 100 | 1 | 0 | _aGarner, Ron. |
| 245 | 1 | 4 |
_aThe service consultant : _bprinciples of service management and ownership / _cRon Garner, C. William Garner. |
| 250 | _a2nd ed. | ||
| 260 | 0 |
_aAustralia : _bCengae Learning, _c2014. |
|
| 300 |
_axviii, 397 p. : _bill. ; _c24 cm. |
||
| 500 | _aIncludes index. | ||
| 650 | 0 |
_aService industries _xManagement. |
|
| 650 |
_aAutomobile industry and trade _xManagement. |
||
| 650 | _aManagement. | ||
| 700 | 1 | 0 | _aGarner, C. William. |
| 856 | 4 | _uhttp://www.cengagebrain.com | |
| 942 |
_cBK _2ddc |
||
| 999 |
_c100637 _d100637 |
||