Putting total quality management to work : what TQM means, how to use it, & how to sustain it over the long run /
Marshall Sashkin & Kenneth J. Kiser.
- 1st Berrett-Koehler ed.
- San Francisco : Berrett-Koehler, c1993.
- xiv, 201 p.
"Revised and expanded from the original paperback version of this work, entitled Total quality management ... published in 1991 by Ducochon Press"--T.p. verso.