Labovitz, George. <br/><br/>
Making quality work :  a leadership guide for the results-driven manager/ 
George Labovitz, Yu Sang Chang, Victor Rosansky. 
 - New York, NY :  HarperBusiness,  c1993. 
 - vii, 198 p. :  ill. 
<br/><br/><label>ISBN: </label>0887305822 :  $25.00 ($33.50 Can.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Consumer satisfaction.<br/>Leadership.