Organizational surveys : tools for assessment and change / Allen I. Kraut, editor ; foreword by Manuel London. - San Francisco : Jossey-Bass Publishers, c1996. - xxviii, 417 p. : ill. - Jossey-Bass business & management series . - Jossey-Bass social & behavioral science series Society for Industrial and Organizational Psychology professional practice series . - Jossey-Bass social and behavioral science series. Professional practice series. .

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Organizational effectiveness--Evaluation.
Employee attitude surveys.
Consumers--Attitudes.