Brown, Mark Graham. <br/><br/>
Why TQM fails and what to do about it / 
Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. 
 - Burr Ridge, Ill. :  Irwin Professional Pub.,  c1994. 
 - xviii, 252 p. :  ill. 
<br/><br/><label>ISBN: </label>0786301406 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.