Evaluation of reference services / 
edited by Bill Katz and Ruth A. Fraley. 
 - New York :  Haworth Press,  c1984. 
 - 334 p. 
<br/><br/> "Has also been published as The reference librarian, number 11, Fall/Winter 1984"--Verso of t.p. 
<br/><br/><label>ISBN: </label>0866563776 
<br/><br/><label>LCCN: </label>92024273     
<br/><br/><label>Subjects--Topical Terms: </label><br/>Reference services (Libraries)--Evaluation.