Hede, Agnes Ann. Reference readiness : a manual for librarians, researchers, and students / Agnes Ann Hede. - 4th ed., rev. and updated. - Hamden, Conn. : Library Professional, 1990. - xv, 206 p. ISBN: 0208022287 LCCN: 92035122 Subjects--Topical Terms: Reference books--Bibliography.Reference services (Libraries).