Guaspari, John. <br/><br/>
The customer connection:  quality for the rest of us / 
John Guaspari. 
 - New York, NY :  AMACOM,  1988. 
 - xv, 223 p. :  ill. 
<br/><br/><label>ISBN: </label>0814458378 
<br/><br/><label>LCCN: </label>88901175 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality of products--Miscellanea.