Collier, David A. <br/><br/>
Service management :  operating decisions / 
David A. Collier. 
 - Englewood Cliffs, N.J. :  Prentice-Hall,  c1987. 
 - xiii, 300 p. :  ill. ;  25 cm. 
<br/><br/><label>ISBN: </label>0138069778 (pbk.) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .C655 1987 
<br/><br/><label>Dewey Class. No.: </label>658.5�19