Heskett, James I. <br/><br/>
Managing in the service economy 
James L. Heskett 
 - Boston, Mass  Harvard Business School Press  1986 
 - viii, 211 p.  ill  25 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management
<br/><br/><label>Dewey Class. No.: </label>658