Crosby, Philip B. <br/><br/>
Quality without tears  the art of hassle-free management 
Philip B. Crosby 
 - New York  McGraw-Hill  c1984 
 - xiii, 205 p.  21 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Quality assurance
<br/><br/><label>Dewey Class. No.: </label>658.5  / 62