Lovelock, Christopher H. <br/><br/>
Managing services :  marketing, operations, and human resources / 
Christopher H. lovelock. 
 - 2nd ed. 
 - Englewood Cliffs, NJ :  Prentice Hall,  1992. 
 - xviii, 472 p. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>
<br/><br/><label>ISBN: </label>0135447011 
<br/><br/><label>LCCN: </label>9126857 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.
<br/><br/><label>Dewey Class. No.: </label>658  / L899