Garner, Ron. <br/><br/>
The service consultant :  principles of service management and ownership / 
Ron Garner, C. William Garner. 
 - 2nd ed. 
 - Australia :  Cengae Learning,  2014. 
 - xviii, 397 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>1133612350 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management.<br/>Automobile industry and trade--Management.<br/>Management.