Service operations management : improving service delivery / Robert Johnston and Graham Clark.
By: Johnston, Robert [author]
.
Contributor(s): Clark, Graham [author].
Material type: 
BookHarlow, England ; New York : FT/Prentice Hall, 2005Edition: 2nd ed.Description: xix, 496 pages : illustrations ; 25 cm.Content type: text Media type: Unmediated Carrier type: volumeISBN: 9780273683674 (paperback); 0273683675.Subject(s): Service industries -- ManagementDDC classification: 658
| Item type | Current location | Home library | Collection | Shelving location | Call number | Copy number | Status | Date due | Barcode |
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Books
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Matheson Library | Matheson Library | Main Collection | Main Collection | 658 J73 (Browse shelf) | 1 | Available | 145865 |
Includes bibliographical references and index.
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