Clair, Guy St.
Total quality management in information services / Guy St Clair. - London : Bowker-Saur, 1996. - ix, 261 p. ; 24cm.
1857390393 (hardback : alk. paper)
Information services--Management.
Total quality management.
Total quality management in information services / Guy St Clair. - London : Bowker-Saur, 1996. - ix, 261 p. ; 24cm.
1857390393 (hardback : alk. paper)
Information services--Management.
Total quality management.