Brown, Mark Graham.
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. - Burr Ridge, Ill. : Irwin Professional Pub., c1994. - xviii, 252 p. : ill.
0786301406
Total quality management.
Why TQM fails and what to do about it / Mark Graham Brown, Darcy E. Hitchcock, Marsha L. Willard. - Burr Ridge, Ill. : Irwin Professional Pub., c1994. - xviii, 252 p. : ill.
0786301406
Total quality management.